Questions and answers

Dispatcher

What are the main challenges a transportation company faces without a management system like CargoFlow?

Without a proper management system, transportation companies can face problems with inefficient route management, poor process transparency and data loss.

What are the main advantages of using CargoFlow for transportation companies?

CargoFlow enables you to manage your entire transportation business from a single platform, increasing efficiency and turnover. By integrating all processes into a single system, administration time is reduced and the risk of errors is minimized.

How to manage invoices in CargoFlow?

The CargoFlow platform offers advanced tools for creating, managing and archiving invoices. Users can easily generate invoices based on completed orders, record additional expenses and monitor financial flows. The system automatically saves all documents, providing financial transparency and facilitating accounting.

How to register a company on the CargoFlow platform?

To register a company on the CargoFlow platform, simply go to the registration page and fill out the form, providing basic contact information and company information. The registration process is quick and intuitive. After verifying your data, you will be given access to all the platform's functions, allowing you to start managing your transportation immediately.

Does CargoFlow provide access to real-time data?

Yes, CargoFlow provides access to real-time data, which allows quick decision-making and response to changes in operations. This allows the company to dynamically adapt to the current market situation.

Is it free to register for CargoFlow?

Yes, registration on the CargoFlow platform is completely free for both trucking companies and shippers. This allows users to try out all available features without any upfront costs, allowing them to assess the value of the platform and its benefits.

What reports can be generated with CargoFlow?

CargoFlow enables the generation of a variety of reports that provide detailed information on operational performance. Users can create reports on deliveries, driver performance, fuel consumption, travel time and any irregularities. This analytical data helps identify areas for optimization and make informed business decisions.

What is Track & Trace?

"Track & Trace" is a term used in logistics and supply chain management that refers to systems and processes for tracking and monitoring shipments, goods or packages at every stage of their journey. With Track & Trace, it is possible to accurately determine the location of a shipment, its status, as well as its expected delivery time. Such systems help increase transparency, improve operational efficiency and provide better customer service.

How does CargoFlow take care of data security?

CargoFlow uses advanced encryption technologies and multi-level security to protect user data from unauthorized access. Regular backups and system monitoring ensure that all information is safe and always available. Our platform meets international data security standards, giving users confidence that their data is in good hands.

How does CargoFlow support greening in transportation?

CargoFlow helps transportation companies optimize routes and reduce fuel consumption, which translates into lower CO2 emissions. The platform also promotes the digitization of documentation, which reduces paper consumption. Through these measures, CargoFlow users can run greener and more sustainable logistics operations.

Is it possible to integrate CargoFlow with other systems?

Yes, CargoFlow can be easily integrated with other systems using APIs, enabling seamless data flows between systems. Integration with ERP systems allows automation of many business processes, which increases efficiency and reduces the risk of errors. This allows users to better manage their logistics and financial operations.

Does CargoFlow handle different types of goods?

Yes, CargoFlow is designed to handle a variety of cargo types, from small parcels to large pallet loads and other specialized goods. The platform enables flexible shipment management, adapting to the specific requirements of different types of cargo. This allows users to effectively manage a wide range of goods.

Sender

How do I register as a shipper on the CargoFlow platform?

Registration on CargoFlow is simple and free. All you need to do is visit our website, click the "Register" button, and then fill out the registration form with your contact and company information. Once your registration is approved, you will be granted access to our ecosystem.

Is using the CargoFlow platform really free for shippers?

Yes, CargoFlow is free for shippers. You can add your shipping orders at no charge, allowing you to optimize your transportation costs. Our goal is to make the transportation market more transparent and accessible to all users.

What benefits do I get from using CargoFlow as a shipper?

Using CargoFlow makes it quick and easy to add transport orders, track shipments in real time, and select the best carrier offers through an auction system. In addition, the platform allows for better cost control and efficient management of logistics processes.

How do I add shipping orders to the CargoFlow platform?

Adding shipping orders is simple and intuitive. All you need to do is log in to your account, go to the "Add Order" section, enter shipment details, such as shipper and receiver addresses, description of goods and preferred shipping date. You then approve the order and we take care of the rest.

How can I ensure that my order will be completed on time?

CargoFlow allows you to choose carriers with the best reviews and on-time performance indicators. Thanks to the rating and review system, you can make informed decisions and choose partners that guarantee quality service. In addition, an advanced tracking system allows you to monitor the status of your order in real time.

Can I manage my shipping records with CargoFlow?

Yes, CargoFlow allows you to digitally manage all your shipping documentation. You can store, view and share documents such as invoices, delivery receipts and reports directly from the platform. Digitizing your documentation eliminates the need for paper documents, which increases efficiency and simplifies organization.

Does CargoFlow offer technical support to shippers?

Yes, CargoFlow provides technical support for all users. Our support team is available via email, phone and chat to help solve any problems and answer questions. In addition, we offer online training materials and instructions to help you get the most out of the platform.

Can I connect my shipping warehouses to the CargoFlow platform?

Yes, CargoFlow allows you to integrate with your shipping warehouses. With this feature, you can manage inventory, track the movement of goods and synchronize data in real time. Connecting your warehouses to the platform allows you to better control your inventory, optimize your logistics processes, and fulfill shipping orders faster and more efficiently.

Driver's App

What are the main advantages of using the CargoFlow app for drivers?

The main advantages are easy access to route information, delivery confirmations, and the ability to scan documents and packages directly from a mobile device. The app increases the efficiency of drivers and reduces unnecessary stress related to documentation management.

How does the driver app support scanning of goods?

The CargoFlow driver app allows you to scan goods with your smartphone, allowing you to quickly and accurately enter shipment data. This feature makes it easier to manage loads, monitor shipments and ensure the accuracy of information. Scanning goods also helps avoid mistakes and increases operational efficiency.

Does CargoFlow allow drivers to report problems?

Yes, the CargoFlow driver app makes it easy to report problems such as delays, damage to goods or other irregularities. Drivers can report problems directly through the app, allowing dispatchers to respond quickly and take appropriate action. This feature increases communication and cooperation between drivers and managers, improving overall operational efficiency.

Does CargoFlow enable electronic signature on delivery?

Yes, CargoFlow offers an electronic signature feature that allows drivers to confirm deliveries using a digital signature. This feature speeds up the delivery process, eliminates the need for paper documents, and provides greater security and transparency. The electronic signature is stored in the system, making it easier to review and archive documents later.

Does the application work without internet?

The CargoFlow app requires an internet connection for full functionality. Without internet, you can browse the map, but the information will not be updated in real time.

Is there a limit to the number of packages I can track at one time?

There is no limit to the number of packages you can track simultaneously in the CargoFlow app. You can manage multiple packages at the same time.

Is the application available in Polish?

Yes, the CargoFlow application is available in many languages, including Polish. You can change the language in the application settings.

Can I upload documents and photos using the app?

Yes, the CargoFlow app allows you to upload documents and photos related to a transport order.

Exchange

What is the CargoFlow exchange?

The CargoFlow Exchange is an online platform that connects shippers and carriers to optimize logistics processes. It allows shippers to publish transport orders and carriers to submit bids, helping them find the most favorable transportation solutions.

How do I register on the CargoFlow exchange?

Registration on the CargoFlow exchange is simple and free of charge. All you need to do is visit our website, click the "Register" button and fill out the registration form with your contact and company information. Once your registration is complete, you will be given access to all platform features.

What are the benefits of using the CargoFlow exchange?

Using the CargoFlow exchange makes it quick and easy to find carriers, negotiate the best rates and track shipments in real time. The platform also helps optimize transportation costs and increase operational efficiency.

What types of cargo can I report on the CargoFlow exchange?

On the CargoFlow exchange you can declare different types of cargo, including parcels, pallets, containers and oversized cargo. Regardless of the type of cargo, our platform will help you find the right carriers.

Can I track my orders on the CargoFlow exchange?

Yes, the CargoFlow exchange offers real-time order tracking. This allows you to monitor the status of your shipments at every stage of transport, allowing you to have better control and react faster to any delays.

Can I manage my transportation records on the CargoFlow exchange?

Yes, the CargoFlow exchange allows you to digitally manage your transportation records. You can store, view and share documents such as invoices, delivery receipts and reports directly from the platform.

Is the CargoFlow exchange safe?

Yes, the security of your data is a top priority for us. CargoFlow Exchange uses advanced encryption technologies to protect your data and transactions. We regularly update our systems to ensure the highest level of security.

What are the technical requirements for using the CargoFlow exchange?

Use of the CargoFlow exchange requires access to the Internet and a web browser (e.g. Google Chrome, Firefox, Safari). For full functionality, we recommend using the latest browser versions. The mobile application requires an Android or iOS smartphone or tablet.